Shift Leader Position Description

A shift leader is focused primarily on assisting the management team with employee supervision, restaurant operations and guest satisfaction on their assigned shifts. We look for people with a passion for exciting & delighting our guests, serving perfect food, demonstrating pride in a job well done and having a team focused, positive attitude. The ideal candidate for this position would be well respected among their peers, demonstrates good maturity and positive interpersonal skills and have a desire for additional supervisory responsibility.

Job Requirements:

• Fully cross trained in all crew positions and can work effectively in all FOH and BOH positions

• Ability to lead by example with peers

• Ability to work varied hours/days, including nights, Overnights, weekends, and holidays, as needed

Must participate in all company activities to include developmental classes and meetings
Must be at least 18

Shift Leader Tasks & Responsibilities

• Ability to communicate and interact with team members and guests to resolve service concerns

• Ability to read, count, and write to accurately complete all documentation and process payment transactions.

• Accurate verification of daily line check standards

• Performs functions on the POS and computer as needed to complete the shift’s operations and end of shift paperwork; these responsibilities should only be used during shift leader assigned shifts

• Utilize the manager’s tool kit to communicate all shift activities

• Enforce company policies and procedures during operations

• Ensures adequate staffing during the shift to meet guest experience standards and labor goal by replacing any call outs or no shows and communicate with the rest of management team

• Adheres to local and state food safety guidelines

• Manages safety and sanitation guidelines for both the guest and employees during every shift; is prepared to manage emergency situations during a shift

• Adheres to proper cash handling procedures by tracking each cashiers’ voids, refunds, promos, meals and cash discrepancies

• Manage the quality production of all food while meeting ticket time standards and minimizing food waste

• Be able to perform FOH and BOH team member tasks & responsibilities as needed (see list below)

• Shift leaders do not have the authority to hire, discipline or terminate team members; these are functions only performed by a manager.

Title	Location	Date Added
Crew Member	East Brunswick, NJ	8/17/2021	View
Crew Member	South Brunswick Township, NJ	8/17/2021	View
Shift Manager	South Brunswick Township, NJ	8/12/2021	View

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